Refund policy

 

This policy applies to online product purchases only.
 Court bookings are governed by separate booking and cancellation terms.

 

 

1. General

We aim to provide a smooth and fair shopping experience.
 If you are not fully satisfied with your purchase, we are happy to assist in accordance with this policy.

This policy applies only to physical products purchased through our online store and does not apply to court bookings or facility hire.

 

 

2. Change of Mind Returns

If you ordered the wrong size or changed your mind, you may request a return under the following conditions:

  • Return requests must be made within 28 days from the date you receive the product

  • Items must be unused, unworn, and in original condition and packaging

  • Proof of purchase is required

Return shipping costs for change-of-mind returns are the responsibility of the customer, unless otherwise agreed.

 

 

3. Refunds

You are responsible for paying your own return shipping costs unless the item is defective.

Once we receive and inspect the returned item:

  • Approved refunds will be processed to the original payment method

  • Refunds will exclude original shipping fees (if applicable)

  • Processing time may vary depending on payment provider

We reserve the right to refuse a refund if returned items do not meet the return conditions.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

4. Manufacturer Defects (Warranty Claims)

All racquets sold through our store are covered by a 12-month manufacturer warranty, unless stated otherwise.

Warranty claims apply only to manufacturing defects and do not cover:

  • Normal wear and tear

  • Misuse or accidental damage

  • Damage caused by stringing, clashes, or improper handling

To make a warranty claim, please contact us with:

  • Proof of purchase

  • Clear photos and description of the issue

 

 

5. Damaged Items in Transit

While delivery damage is rare, it can occasionally occur.

If your order arrives damaged:

  • Please notify us within 48 hours of receiving the item

  • Provide photos of the damaged product and packaging

We will assist with replacement or refund claims through our delivery insurance where applicable.

 

 

6. Shipping

  • Orders are processed within a reasonable timeframe after payment confirmation

  • Delivery times may vary depending on location and courier service

  • We are not responsible for delays caused by third-party carriers

 

 

7. Non-Refundable Items

The following are not eligible for return or refund unless faulty:

  • Used or damaged items (not due to manufacturing defect)

  • Clearance or sale items (if stated at time of purchase)

 

 

8. Contact

For all return, refund, or warranty enquiries, please contact us using the details provided on our website.